Kmart Tyre & Auto Service Intranet
With more than 250 retail stores throughout Australia, KTAS required a flexible Web Content Management System to drive a new national Intranet. The CentricMinds Enterprise WCMS platform was chosen for its intuitive web-based authoring environment and powerful suite of form, document and workflow process capabilities.
CentricMinds worked with Kmart Tyre and Auto Service (KTAS) to design and implement a corporate Intranet, Drive Online, that delivers Bulletins, Forms, operational content and more.
CentricMinds designed and developed the Message Centre, a web-based dashboard delivered via the Intranet, that enables real-time communication between Corporate headquarters, Regional Managers and individual Store Managers.
Given each store did not have email clients in place, the Message Centre was designed to enables the ability for Regional Managers to send communications between individual staff members and stores via the dashboard.
The Message Centre provides KTAS with a top down view of communications across the national operation. Staff are informed they have new messages to review, and Regional Managers can monitor statistical data concerning which stores have reviewed and acknowledge specific communications have been received and read, and what stores have not reviewed communications.
Regional Managers and Store personnel can review, reply and publish communications via the Message Centre. Regional Managers can view statistics that report on messages that have been read and accepted by Store personnel as well as Stores that haven’t reviewed and actioned items.