Support Plans
Whether you’re a CentricMinds Enterprise or Convurge customer, we’ve created a range of support and maintenance plans that you can choose from, depending on your requirements. Following is a comparison table that outlines what’s on offer.
CentricMinds Convurge Support
The cost for each support and maintenance plan is an annual recurring cost. You can also move from one plan to another before your annual renewal is due. For example, in Year 1 you may choose the Diamond plan. That way you can receive training and have access to email and telephone support to ensure your Convurge implementation goes smoothly, and the people using it have undertaken some training. In Year 2 however, you may only choose the Ruby plan as you and your organisation are comfortable with Convurge, and only want to receive minimal support. Should you want to develop a custom support arrangement, please contact us to discuss.
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| CentricMinds Support Site Access Secure account access to the dedicated CentricMinds Support Site.(http://support.centricminds.com) |
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| Annual Maintenance & E-mail Support (Standard) Being enrolled in standard annual maintenance allows you to receive 1 Major upgrade for your Convurge installation per annum. All standard E-mail support requests are actioned within 3 days, Monday through Friday. |
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| Annual Maintenance & E-mail Support (Premium) Being enrolled in premium annual maintenance allows you to receive 2 Major upgrades for your Convurge installation per annum. All premium E-mail support requests are actioned within 1 day, Monday through Friday. |
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| Telephone Support Access support from CentricMinds via Telephone. Telephone support is available Monday through Friday, with call backs depending in which timezone you are calling from). |
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| Interactive on-line Training Convurge on-line training covers:
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CentricMinds Enterprise Support
The annual support and maintenance plans for CentricMinds Enterprise are structured differently to the Convurge plans. Currently, CentricMinds Enterprise is not available for download. It is also implemented and configured using a more traditional on-site consulting model. Please contact us to learn more about the different support and maintenance plans for CentricMinds Enterprise.
CentricMinds Convurge Training
Need to get trained up in Convurge? We provide an interactive web-based training program that will have you and your team up and running in no time. Our format is flexible and can be tailored for your organisational requirements. Contact us for more information.
CentricMinds Bug Reporting
If you want to report a bug with either CentricMinds Enterprise or Convurge, please do so via the CentricMinds Support Site >
CentricMinds Convurge Licensing
If you have questions regarding the purchase of Convurge licensing, we’ve provided a list of frequently asked questions relating to the purchase process.
If your questions are still not answered, please contact us. For registered customers you can lodge a Support Request via the CentricMinds Support Site >
Quick Support Facts
- Dedicated Support Site for all CentricMinds customers
- A range of Service Level Agreements to choose from for CentricMinds Enterprise
- Effective email and telephone support plans for CentricMinds Convurge
- Log, track and manage support tickets via the CentricMinds Support Site
