Support

Convurge Plans

Depending on your requirements, we’ve created a range of support and maintenance plans for CentricMinds Convurge. Following is a comparison table that outlines what’s on offer.

CentricMinds Convurge Web Content Management System (WCMS) - Support
The cost for each support and maintenance plan is an annual recurring cost. You can also move from one plan to another before your annual renewal is due. For example, in Year 1 you may choose the Diamond plan. That way you can receive training and have access to email and telephone support to ensure your Convurge implementation goes smoothly, and the people using it have undertaken valuable training. In Year 2 however, you may only choose the Ruby plan as you and your organisation are more comfortable with Convurge, and only want to receive minimal support. Should you want to develop a custom support arrangement, please contact us to discuss.

  Ruby Emerald Diamond
CentricMinds Support Site Access
Secure account access to the dedicated CentricMinds Support Site.(http://support.centricminds.com)

Supported

Supported

Supported
Annual Maintenance & E-mail Support (Standard)
All standard E-mail support requests are actioned within 3 days, Monday through Friday.

Supported

 

  
Annual Maintenance & E-mail Support (Premium)
All premium E-mail support requests are actioned within 1 day, Monday through Friday.

 

Supported

Supported
Telephone Support
Access support from CentricMinds via Telephone. Telephone support is available Monday through Friday, with call backs depending in which timezone you are calling from).

 

 

Supported
Interactive on-line Training
Convurge on-line training covers:
  • 4-hour GoTo Meeting program, for up to 10 people
  • Introduction to the product
  • Authoring Tutorials
  • Advanced Concepts & Templating
  • Customisation Overview
  • Open Discussion, Q&A

 

 

Supported

CentricMinds Convurge Web Content Management System (WCMS) - Training
Need to get trained up in Convurge? We provide an interactive web-based training program that will have you and your team up and running in no time. Our format is flexible and can be tailored for your organizational requirements. Contact us for more information.

CentricMinds Bug Reporting
If you want to report a bug you've found in CentricMinds Convurge, please do so via the CentricMinds Support Site >

CentricMinds Convurge Web Content Management System (WCMS) - Licensing
If you have questions regarding the purchase of Convurge licensing, we’ve provided a list of frequently asked questions relating to the purchase process.

If your questions are still not answered, please contact us. For registered customers you can lodge a Support Request via the CentricMinds Support Site >