Enterprise Plans
Depending on your requirements, we’ve created a range of support and maintenance plans for CentricMinds Enterprise. Following is a comparison table that outlines what’s on offer.
CentricMinds Enterprise Web Content Management System (WCMS) - Support
The cost for each support and maintenance plan is an annual recurring cost.
| Standard | Silver | Gold | Platinum | |
| CentricMinds Support Site Access Secure access to the dedicated CentricMinds Support Site. (http://support.centricminds.com) |
|
|
|
|
| Hours of Support per month The number of free support hours provided per month. | 2 | 5 | 10 | 15 |
| Response time (Critical)The number of days that CentricMinds will take to resolve a critical support request. | 2 | 1 | 1 | 1 |
| Response time (Minor)The number of days that CentricMinds will take to resolve a minor support request. | 20 | 10 | 5 | 2 |
| Support window (Work day)General hours from Monday to Friday. |
|
|
|
|
| Support window (After hours)Out of hours from Monday to Friday. |
|
|
|
|
| Support window (Weekend)Monday to Sunday. |
|
|
|
|
| Accumulative Support Time Unused support time can accumulate from one month to the next. |
|
|
|
|
CentricMinds Enterprise Web Content Management System (WCMS) - Training
Training in CentricMinds Enterprise is typically conduct on-site at your place of work. We also provide an interactive web-based training program. Our format is flexible and can be tailored for your organizational requirements. Contact us for more information.
CentricMinds Bug Reporting
If you want to report a bug you've found in CentricMinds Enterprise, please do so via the CentricMinds Support Site >
If your questions are still not answered, please contact us. For registered customers you can lodge a Support Request via the CentricMinds Support Site >
