Do I need to provide a credit card upfront to conduct the trial?

Not at all. You can sign up for the free 14 day trial with no credit card required. We encourage you to test drive the solution first. Towards the end of the 14 day trial, you can choose from one of the three paid plans.

What's not included in the trial?

The 14 day trial is the full product offering. There's no missing features, or reduced functionality. You can adequately road test the product and can move to a paid plan at any time during the trial.

What happens at the end of the 14 day trial?

If you choose not to upgrade to a paid plan, your trial site will automatically be deleted at the end of the 14 day period. We'll email you just before to let you know that your trial is almost up.

Where is our content stored?

CentricMinds is hosted with Amazon Web Services (AWS). When you sign up we identify where you are in the world, and assign your trial to the nearest Amazon cloud. If you're in Australia, your content is stored within the AWS cloud in North Sydney. If you're in the US, we use the AWS cloud in North Virginia and if you're in Europe we currently use the AWS cloud in Ireland. Once you move to a paid plan, we can accommodate your specific Amazon cloud request. We also provide CentricMinds for the Microsoft Azure cloud as well. Please contact us for more information.

What is a CentricMinds 'user'?

Each of our three plans provides a fixed number of users. A CentricMinds user is someone who authenticates with the CentricMinds Intranet and has profile within the Team Directory.  

What if we require more than 200 users?

No problem. If you require more than 200 users we provide you with a larger dedicated cloud environment. Please contact us to discuss your specific requirements.

Do you provide support?

Each of our paid plans provide access to our dedicated support site. For most support requests, we'll respond either the same day or the next business day. We also provide higher levels of support designed for real-time business continuity. Please contact us to discuss your specific support requirements.

What happens if I need to cancel my CentricMinds subscription?

If you start a paid plan, but need to cancel for any reason, you can cancel at any time with just one months' notice.